How to Order from DBM's bookstore
The perfect follow-up to the I-Speak Questionnare, the I-Speak Your Language Manual provides a comprehensive overview of the four major communication styles. This manual helps employees gain a more complete picture of their own style and sharpens their ability to recognize and understand the styles of others. Designed as a guide for workshop facilitators and participants or for use by employees on their own, the manual contains easy-to-follow exercises that promote practice of the I-SPEAK techniques and encourages employees to apply them in a variety of team, customer, and selling situations.
Also available in Spanish.
The I-SPEAK video re-enacts a typical business scenario to demonstrate potential communication problems in dealing with higher-ups, subordinates, and peers. Viewers learn how differences in personality styles and agendas can be more easily accommodated when they examine their own communication style in relation to the styles of others.
Also available in Spanish.
This set of lively audiotapes can be used as a versatile reinforcement tool to help your employees understand and practice the I-SPEAK Your Language concepts and techniques. Because they`re portable, they can be listened to anywhere: while jogging, riding in a car, or relaxing on a business flight. Give a set to each of your salespeople so they can listen and review just before meeting with customers.
Available in a five-tape kit.
I-Speak® Questionnaire A Survey of Personal Styles
The heart of the I-Speak program, this self-scoring questionnaire gives employees a personal profile of their predominant communication style-Intuitor, Thinker, Senser, or Feeler-as well as back-up and "under stress" styles. Designed to promote team development through increased self-awareness and indentification of the styles of others, the questionnaire can be used as the basis for discussions that will help employees to: Maximize the strengths of their communication style and minimize the drawbacks Improve their communication styles and develop more successful business relationships. Learn how differences among team members can enhance or hinder their ability to work effectively with each other.
Comes in packages of 10. Also available in Spanish.
In Part I, your employees will test themselves to discover how others perceive them electronically. They will learn to recognize the styles of their opposites and other styles and how to use the information to make them more effective communicators. E-tiquette, legal pitfalls, grammar/spelling/usage sections are also found in Part I. Part II covers best telephone practices, voice-mail, speakerphone, cell phone, tele- and audio-conferencing techniques. It also gives etiquette tips for office-of-the-future workers in pared-down spaces as well as business dining and business travel tips.